Information

Product delivery

  1. Delivery time

    The delivery time for goods purchased in the online store is 2 to 5 working days. The term starts when the order is confirmed by the online store or on the first working day after the order is submitted.

  2. Taking over the shipment by the customer

    The goods are delivered to the Buyer personally or to the person indicated by the Buyer as the recipient of the shipment. The buyer or recipient of the shipment must be located at the address specified in the purchase order for delivery. If the delivery of the ordered goods is prevented due to the absence of the buyer or other person provided for in these Terms and if the goods have to be returned to the place of origin, the buyer will be obliged to bear the costs of returning the goods. When picking up the package, the Customer visually checks the package in the presence of the courier or postman. If there is visible damage on the package in the form of torn parts or bruises, the Buyer can request to open the package in the presence of an official. If on that occasion it is established that the items are damaged, the courier service employee makes a record of the complaint.

  3. Delivery price

    Delivery costs for all goods ordered from the hevea.rs website are free.